Last Updated: October 2026

Shivam Trade Link Exporter is committed to processing and shipping eligible orders in accordance with applicable laws and regulations.

1. Order Processing

Orders are processed after:

  • Order confirmation

  • Payment confirmation, where applicable

  • Product availability verification

  • Completion of any required documentation

  • Confirmation that shipment to the destination is legally permitted

Processing times may vary depending on the product, order quantity, destination, documentation, and regulatory requirements.

2. Shipping Destinations

We ship eligible products only to destinations where the shipment is legally permitted.

Some countries, states, territories, or regions may have restrictions on pharmaceutical, medicinal, or other regulated products. Orders may therefore be refused or cancelled where applicable.

3. Shipping Time

Estimated delivery times depend on the destination, shipping method, customs procedures, carrier, and regulatory requirements.

Any delivery timeframe provided by us is an estimate and is not a guaranteed delivery date.

4. Customs and Import Requirements

International shipments may be subject to customs inspection, import permits, licenses, taxes, duties, documentation requirements, or other regulatory controls.

The recipient/importer is responsible for ensuring that the products can legally be imported into the destination country.

Customs duties, import taxes, clearance fees, and other destination-specific charges may be payable by the recipient unless otherwise agreed in writing.

5. Customs Delays

Shipments may be delayed due to:

  • Customs inspections

  • Regulatory verification

  • Import documentation

  • Incorrect or incomplete recipient information

  • Public holidays

  • Carrier delays

  • Weather or other unforeseen circumstances

Shivam Trade Link Exporter is not responsible for delays caused by customs authorities or circumstances outside our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information.

Additional charges or delays resulting from incorrect or incomplete information may be the customer’s responsibility.

7. Damaged or Missing Shipments

If a shipment arrives damaged or appears to be missing, the customer should contact us as soon as possible with the order details and relevant photographs or supporting documentation.

We will review the matter with the applicable shipping carrier and determine the appropriate resolution in accordance with the applicable terms.

8. Undeliverable or Returned Shipments

A shipment may be returned if the recipient cannot be located, refuses delivery, provides incorrect information, or if delivery is prohibited by applicable regulations.

Any refund or reshipping arrangement will be considered based on the circumstances and applicable laws.

9. Restricted Products

Certain products may require additional documentation, authorization, prescription, permits, or regulatory approval.

We do not knowingly ship products where the shipment would violate applicable laws or regulations.

10. Contact Us

For shipping questions, order status, or documentation requirements, please contact Shivam Trade Link Exporter using the contact details provided on our website.